Introduction to Wanted Win Casino Privacy Policy
Welcome to the Wanted Win Casino privacy policy page. At Wanted Win Casino, the protection of your personal data and personal information is our top priority. This document outlines how we collect, process, store, and protect your user data in full compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to our internationally located users.
Wanted Win Casino operates wantedwins.org and is committed to maintaining the highest standards of data protection and information security. We understand that you entrust us with sensitive details when you create an account and play our extensive catalogue of 4,000+ games from providers like Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, and Microgaming, and we take that trust seriously. Our privacy practices are designed to give you full transparency and control over how your information is handled.
By using our website at wantedwins.org, registering an account, or making a deposit, you agree to the terms described in this privacy policy. We encourage all Australian players to read this document carefully to understand your privacy rights and our obligations as a data controller.
Identity of the Data Controller
Wanted Win Casino is operated by a company registered in Curacao and licensed by the Government of Curacao. For all matters related to data protection, data processing, and the handling of personal data, Wanted Win Casino acts as the data controller.
If you have any questions or concerns regarding this Wanted Win Casino privacy policy, or if you wish to exercise your privacy rights, you can contact our Data Protection Officer (DPO) at:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 on wantedwins.org
Our DPO is responsible for overseeing data security, ensuring compliance with applicable laws, and serving as your dedicated point of contact for all privacy-related matters at Wanted Win Casino.
Personal Data We Collect
Wanted Win Casino collects various types of personal information to provide you with a seamless, secure, and legally compliant gaming experience. The categories of personal data we collect include:
Identification Data
- Full legal name and date of birth
- Nationality and country of residence
- Government-issued identification documents (passport, driver's licence, national ID)
- Proof of address documentation
Contact Data
- Email address and phone number
- Residential address
Financial Data
- Payment method details (bank account numbers, card details, e-wallet identifiers)
- Transaction history, including deposits and withdrawals
- Source of funds documentation where required by KYC/AML regulations
Gaming Activity Data
- Game preferences and session history across our 4,000+ game catalogue
- Betting patterns, win/loss records, and bonus usage
- VIP programme level (Bronze, Silver, Gold, Platinum, Diamond) and cashback earnings
- Responsible gambling limit settings and self-exclusion records
Technical and Device Data
- IP address and geolocation data
- Browser type, version, and device type (desktop, mobile, tablet)
- Operating system and cookies and tracking identifiers
Communication Data
- Records of live chat conversations with our support team
- Email correspondence and feedback or survey responses
In some cases, Wanted Win Casino may also collect sensitive personal data, such as information related to responsible gambling assessments, or data obtained from third-party identity verification services. All such data undergoes enhanced protection as part of our Wanted Win Casino data protection framework.
How We Collect Your Personal Data
Wanted Win Casino engages in lawful data collection through several channels and methods:
- Account Registration: When you sign up at wantedwins.org, you provide us with identification, contact, and other required details directly.
- Deposits and Withdrawals: Financial transactions require the provision of payment method information and, where applicable, source of funds documentation for AML compliance.
- KYC Verification: Before processing your first withdrawal, Wanted Win Casino collects identity documents as part of mandatory Know Your Customer (KYC) procedures. This data collection is a legal obligation under our operating licence.
- Cookies and Tracking Technologies: Our website uses cookies and similar technologies to collect technical and behavioural data automatically as you browse wantedwins.org. For full details, see the Cookie Policy section below.
- Third-Party Sources: We may receive user data from third-party identity verification providers, fraud prevention services, payment processors, and affiliate partners.
- Customer Support Interactions: When you contact us via live chat or email ([email protected]), we record the content of those communications to resolve your queries and improve our service.
Purposes of Data Processing
At Wanted Win Casino, we process your personal data for specific, clearly defined purposes. Our data processing activities are designed to ensure you receive the best possible gaming experience while we meet all legal and regulatory obligations.
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and administering your player account | Contractual necessity |
| Service Provision | Enabling access to 4,000+ games, processing deposits and withdrawals | Contractual necessity |
| KYC/AML Compliance | Verifying your identity and preventing money laundering | Legal obligation |
| Fraud Prevention | Detecting and preventing fraudulent activity and data security threats | Legitimate interests |
| Responsible Gambling | Monitoring gaming behaviour and applying protective measures such as deposit limits and self-exclusion | Legal obligation and Legitimate interests |
| Marketing Communications | Sending promotional offers, bonus notifications, and newsletters | Consent |
| Customer Support | Responding to enquiries and resolving disputes efficiently | Contractual necessity |
| Service Improvement | Analysing usage patterns to enhance our platform and game catalogue | Legitimate interests |
The Wanted Win Casino privacy policy ensures that all data processing occurs only for the purposes listed above and that your personal information is never used in ways incompatible with those stated purposes. We apply the principle of data minimisation, collecting and processing only what is genuinely necessary.
Cookie Policy
This section constitutes the Wanted Win Casino cookie policy. Cookies are small text files placed on your device when you visit wantedwins.org. They help us deliver a personalised, functional, and secure experience. Our cookie policy categorises the cookies we use as follows:
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as account login, session management, and data security mechanisms. Without essential cookies, wantedwins.org cannot operate correctly. You cannot disable them through our cookie settings, as doing so would impair site functionality and compromise data security.
Analytical Cookies
Analytical cookies allow us to understand how visitors interact with our site. We collect anonymised data on page visits, time spent on each page, and navigation patterns. This information helps us continuously improve our platform and your user experience. These cookies are set only with your explicit consent.
Functional Cookies
Functional cookies remember your preferences, such as language settings, preferred currency (AUD), and display options. They enable a more personalised experience when you visit wantedwins.org and are set only with your consent.
Marketing Cookies
Marketing cookies track your browsing behaviour to deliver targeted advertisements and relevant promotional content about Wanted Win Casino offers. These cookies may be set by us or by trusted third-party advertising partners. They require your explicit consent, which you can withdraw at any time through our cookie preferences panel at the bottom of wantedwins.org.
You can manage your cookie preferences at any time by clicking the Cookie Settings link in the footer of our website. Please note that disabling certain categories of cookies may affect the functionality and performance of the Wanted Win Casino platform.
Sharing Personal Data with Third Parties
Wanted Win Casino values your confidentiality and does not sell your personal data to third parties. However, to deliver our services effectively and comply with legal obligations, we share user data with a limited number of trusted third parties:
- Payment Providers: Processing transactions via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfers requires sharing relevant financial personal data with those providers.
- KYC/Identity Verification Services: We use licensed third-party providers to verify your identity. These services handle personal information in accordance with applicable data protection laws and their own strict security standards.
- Regulatory Authorities: Where legally required, Wanted Win Casino may disclose personal data to government bodies, law enforcement agencies, or licensing authorities, including the Government of Curacao.
- Technology and Platform Partners: Game providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming may receive limited technical user data necessary to deliver their games on our platform.
- Fraud Prevention Services: To protect data security and combat fraud, we may share information with specialist fraud prevention and risk management companies.
- Affiliate Partners: If you arrived at Wanted Win Casino through an affiliate link, limited referral data may be shared with that affiliate for commission tracking only.
All third parties with whom Wanted Win Casino shares personal data are contractually obligated to handle your information with the same level of information security and confidentiality that we ourselves maintain. We conduct due diligence on all partners before entering into data sharing arrangements.
International Data Transfers
As a global online casino licensed in Curacao and serving Australian players, Wanted Win Casino may transfer your personal data to countries outside Australia. When we transfer user data internationally, we implement appropriate safeguards to ensure that your personal information receives a level of protection consistent with Australian law and, where applicable, the GDPR.
These safeguards include standard contractual clauses, comprehensive data processing agreements with third-party processors, and technical measures that maintain data security and information security standards throughout the transfer and subsequent data storage. We transfer personal data only to countries or organisations that provide adequate protection for the rights and freedoms of data subjects.
Data Security at Wanted Win Casino
Wanted Win Casino data protection measures are among the most robust in the online gaming industry. We employ a comprehensive suite of technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- 256-Bit SSL/TLS Encryption: All data transmitted between your device and wantedwins.org is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your personal data and financial information remain fully secure in transit.
- Firewall Protection: Our servers are guarded by advanced firewall systems that monitor and filter all incoming and outgoing network traffic to prevent unauthorised access and maintain robust information security.
- Encryption at Rest: Sensitive personal data stored on our servers is encrypted at the storage layer, protecting against data breaches during data storage.
- Access Controls: Access to user data is strictly limited to authorised personnel on a need-to-know basis. All staff with access to personal information undergo regular data protection training and background checks.
- Regular Security Audits: Wanted Win Casino conducts regular internal and external security audits to identify and address potential vulnerabilities in our data security infrastructure.
- RNG Certification: Our Random Number Generator systems are certified by independent testing laboratories to ensure fairness and integrity across all 4,000+ games in our catalogue.
While we take every reasonable precaution to ensure data security, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords for your Wanted Win Casino account and to keep your login credentials strictly confidential and never share them with third parties.
Data Retention and Data Storage
Wanted Win Casino retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable law. Our data storage and retention policies are designed to meet regulatory obligations while minimising the volume of personal information we hold.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account personal information | Duration of account + 7 years after closure | Legal and regulatory obligations |
| Financial transaction data | 7 years minimum | AML compliance and tax law requirements |
| KYC documents | 5 to 10 years after account closure | Regulatory requirements under our Curacao licence |
| Customer support communications | 3 years | Dispute resolution and service improvement |
| Marketing consent records | Until consent is withdrawn plus 3 years | Evidence of valid consent |
| Technical and log data | 12 months | Security monitoring and fraud prevention |
When your personal data is no longer required for any lawful purpose, Wanted Win Casino will securely delete or irreversibly anonymise it in accordance with our data protection obligations and applicable Australian law.
Your Privacy Rights
As an Australian player, you have significant privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you have additional rights. Wanted Win Casino is fully committed to honouring all of your privacy rights promptly and transparently. Your rights include:
Right of Access
You have the right to request a copy of the personal data Wanted Win Casino holds about you. This disclosure will include details of what personal information we hold, where we obtained it, and how it is being used in our data processing activities.
Right to Correction
If any of your personal information held by Wanted Win Casino is inaccurate, incomplete, or outdated, you have the right to request its correction. We will take all reasonable steps to update your records without undue delay.
Right to Deletion
In certain circumstances, you have the right to request that Wanted Win Casino delete your personal data. This right may be limited where we are legally required to retain data for compliance purposes, such as AML obligations, but we will always inform you of any such limitations.
Right to Restrict Processing
You may request that we restrict the data processing of your personal information in specific situations, for example while we investigate a dispute or complaint you have raised with us.
Right to Data Portability
Where data processing is based on your consent or a contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transfer it to another provider where technically feasible.
Right to Object
You have the right to object to the data processing of your personal data where it is based on legitimate interests, including profiling for direct marketing. Wanted Win Casino will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests and privacy rights.
Right to Withdraw Consent
Where data processing is based on your consent, such as receiving marketing communications or the use of non-essential cookies, you have the right to withdraw that consent at any time without any negative consequences for your account. Withdrawal of consent does not affect the lawfulness of any data processing carried out prior to withdrawal.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days. In complex cases, we may extend this period by an additional 30 days and will notify you accordingly.
Supervisory Authority
If you believe that Wanted Win Casino has not adequately addressed your concerns regarding the handling of your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is the relevant supervisory authority under the Australian Privacy Act 1988.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
For players located in the European Union or European Economic Area, you also have the right to contact your local Data Protection Authority (DPA) as the relevant supervisory authority for matters covered by the GDPR. We recommend contacting Wanted Win Casino first to allow us the opportunity to resolve your concerns directly before escalating to a supervisory authority.
Changes to This Privacy Policy
Wanted Win Casino reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, legal requirements, technological developments, or the services we offer. When we make material changes to the Wanted Win Casino privacy policy, we will notify you by email to the address registered on your account, or via a prominent notice on wantedwins.org.
We encourage all players to review this privacy policy periodically to stay informed about how Wanted Win Casino protects your personal information and upholds your privacy. The most current version of this document will always be accessible at wantedwins.org/privacy-policy/. Your continued use of our platform after any changes are posted constitutes your acceptance of the updated privacy policy.
The Wanted Win Casino team is deeply committed to transparency and confidentiality in all matters relating to your personal data. We continuously review and strengthen our information security and data protection practices to ensure your user data is handled with the utmost care, professionalism, and respect for your rights as an Australian player.
Frequently Asked Questions
What personal data does Wanted Win Casino collect?
Wanted Win Casino collects identification data, contact details, financial information, gaming activity records, technical device data, and communication records. This data collection is necessary to provide services, comply with legal obligations, and maintain data security. Full details are provided in the Personal Data We Collect section above.
Does Wanted Win Casino sell my personal information?
No. Wanted Win Casino never sells your personal data or personal information to third parties. We only share user data with carefully vetted partners who are contractually bound to protect your confidentiality and to use your data solely for the purposes we specify.
How does Wanted Win Casino protect my data?
Wanted Win Casino data protection measures include 256-bit SSL/TLS encryption, firewall protection, encryption of stored personal data, strict access controls, and regular security audits. Our comprehensive approach to information security ensures your data is always protected.
How can I exercise my privacy rights?
To exercise your privacy rights under the Australian Privacy Act 1988 or the GDPR, contact our Data Protection Officer at [email protected]. You can request access to your personal data, correction of inaccuracies, deletion of records, or restriction of data processing. We respond to all requests within 30 days.
How long does Wanted Win Casino retain my data?
Wanted Win Casino retains your personal information for as long as legally required. Account data is kept for the duration of your account plus 7 years. Financial records are retained for a minimum of 7 years for AML compliance. See the Data Retention table above for full data storage periods by category.
What is the Wanted Win Casino cookie policy?
The Wanted Win Casino cookie policy governs our use of cookies and similar tracking technologies on wantedwins.org. We use essential, analytical, functional, and marketing cookies. You can manage your cookie preferences at any time via the Cookie Settings link in the footer of our website. The full cookie policy is detailed in the Cookie Policy section above.
Who can I contact about privacy concerns?
For all matters relating to Wanted Win Casino privacy, data protection, data processing, or your privacy rights, please contact our Data Protection Officer at [email protected]. Our customer support team is also available 24/7 via live chat at wantedwins.org. For unresolved concerns, you can escalate to the OAIC at www.oaic.gov.au.